REFUND POLICY
There are no refunds.
ADDITIONAL CHARGES
All requested credit vouchersrefunds
and/or changes in registration may have a $5.00 charge added plus a $10.00 processing fee.
$20.00 is charged on all
returned checks and/or declined credit cards.
MISSED
CLASSES
Alternate session
schedules may exist based on the facility's availability (holidays, vacation bible school, school breaks,
etc.) in any given session. Under these circumstances, options are:
1) For General Conditioning and Sit-n-Be-Fit
classes, two 90-minute classes may be scheduled in lieu of the 60-minute class; for Pilates classes, two 70-minute
classes or three 60-minute classes may be scheduled in lieu of the 45-minute class; or
2) Members
may be expected to attend another class within a reasonable distance and general time range (i.e.,
morning classes versus evening classes.)
For unforeseen class cancellations
(inclement weather, facility emergencies, etc.), the above 2 options are applicable.
Members who miss classes are permitted and encouraged to attend any class of their choosing within
4 weeks of the missed class provided the Member is registered for the session of the make-up class.
REGISTRATIONS
Please recognize that we are
not set-up to pro-rate sessions.
All session registrations
are paid in advance. "Per class" payments or "punch card" registrations
are not available.
A confirmation of your registration will not be sent; please go
to your first class.
SESSION-BY-SESSION PRICING ADJSTMENTS
If you have a crisis or catastrophic situation,
we may adjust the pricing provided the business office has given its approval.
Sessions are not adjusted for vacations.
Medical Illness or Injury
For prolonged, incapacitating illnesses or injuries (longer
than 4 weeks), credit vouchers may be requested. The request for the credit voucher must be:
-
in writing addressed to the Martha Rounds Fitness office (our address
is at the bottom of this page), and
-
accompanied by a doctor's note supporting your situation. (i.e.,
"Jane Doe had surgery on xx/xx/xx and was not released to perform exercise activities until xx/xx/xx."), and
-
made by the end of the current session. A processing fee of $10.00 is
applied to all illness/injury credit vouchers.
